Sales Questions - Garage Doors
you provide onsite quotes?
No, unfortunately we do not provide free measure
& quotes. However, we can provide instant quote you over
the phone, emails or LIVE CHAT.
I get an approximate price over phone or chat?
You certainly can! If you want to have an idea of what prices
you're looking at before proceeding you can certainly get
a ball park figure first.
All you need to do is give us approximate measurements of
your garage door and we can provide you with a very good approximation
of prices. We can also forward a written quote to your email
or fax. If you don't know the measurements please let us know
whether it's a standard single (one car) or standard double
(two cars) garage. Remember, the more details you can give
us the more accurate our quote will be. You will not need
to be responsible for the measurement, it is not final. If
you do wish to proceed we will do an onsite measure and confirm
prices. Prices might vary once we have the final measurements,
but not by much if you have given us accurate measurements.
type of doors are there and what are the main differences?
1. Sectional doors: these
doors are opened panels by panels, go straight up and and
into your garage. It lies flat against your ceiling once fully
opened. These doors look great and but the cost is slighter
higher than Roller Doors. You can choose various patterns
2. Roller Doors: its name says it all. When
opened, these doors roll up into big rolls up the top of your
garage. You can choose various colourbond colours but only
one standard roller door pattern is available.
3. Tilt Doors: often mistaken as Sectional Doors.
A Tilt Door has just ONE solid panel. When opened, the bottom
of a Tilt Door swings outwards and the top goes into your
garage. Due to the way it opens, you can not park your car
too close to the outside of your garage. Tilt doors are becoming
outdated nowadays. Unfortunately we no longer supply or install
Tilt Doors, we can still automate them.
are the structural requirements to install a garage door?
We have installed garage doors for normal garages, carports
and even back entrance for houses in the busy city areas.
However we do have a few structural requirements such as sideroom,
headroom and clearance. Requirements vary from Sectional Doors
and Roller Doors but here is a standard guide:
Sufficient Sideroom - the distance between
the garage opening to the side wall needs to be 150mm
or a minimum of 120mm.
Sufficient Headroom - the distance between
the top of your garage opening to the ceiling or nearest
obstruction nees to be at least 330mm for manual doors
or 390mm for automatic doors.
our brochure (last page) for more details on Installation
I choose from different colours and will that affect the price?
Yes there are a range of colourbond colours
for both sectional doors and roller doors. From standard colours
such as Classic Cream, Surfmist (white) to Manor Red, Ironestone,
Nightsky (black) and more.
Colour Chart for full colour range. Choice of colour and
pattern does not affect the price.
your quote include taking down & remove of my old door?
It usually does. Our quote will clearly state whether we're
including take down & remove. If you choose to remove
your old garage door yourself, please let us know. We can
take old doors down for free.
Sales Questions - Garage Doors Motors
an onsite inspection required?
No, an onsite inspection is not required for garage
doors automation. We will simply ask you a series of questions
before quoting you and confirming whether your garage door
can be automated. Providing that you give us accurate and
truthful answers, when we come out to do the work and it can
not be done for any unforseen reason we will not charge you
a call out fee.
are the requirements to automate my garage door?
Most garage doors can be automated. The doors just
need to be in good working condition with sufficient clearance
and there should be standard powerpoints in your garage. You
will also need an alternative access into your garage if you
live in a unit or you have a detached garage. If an alternative
access is not availabe, you will need to install an additional
Emergency Key Release (additional cost).
brands of motors are you using?
We only use the highest quality, Australian made motors.
We mainly use Gliderol motors for sectional doors, tilt door
and roller doors. However, at times we also use other Australian
brands such as ATA or Merlin.
the Warranty on Motors?
We're offering up to 5 years warranty for some doors. Warrany
period varies between door condition and age. We will specify
warranty on our receipt. Please read our Terms
and Conditions for more details on warranty and how it
many remote controls am I getting?
Usually 2 remote controls for sectional and tilt
doors automation and 2 remote controls plus 1 wall unit for
roller doors automation. However, once in a while we do have
specials where we give away free remote controls. Please visit
our This Week's Specials
page to watch out for extra remote controls offers.
The following is not included with our standard garage
motor package: powerpoints, external key release, sensor beam,
garage door major servicing (minor servicing is included).
the size of my garage door affect the price?
Yes it certainly does! Please let us know if you have a huge
heavy door! If you don't know the exact measurement please
give us your best approximation. If you have a double, timber
garage we will need to use a heavy duty motor which could
cost abit more but will work better for you.
Please be as accurate as possible in terms of garage door
size. If you tell us it's a standard single garage (2.5 metres
wide) but your garage is in fact 4 metres wide then there
will be additional costs. Our installers will advise of this
additional cost and you can choose whether to go ahead or
not. However, to help us provide you with better service please
be as accurate as possible. We appreciate your time and effort.
Are there any possible
Most of the time there isn't. We try our best to
cover all possibilities before coming out to do the job. We
don't like surprises and neither do you. Possible additional
costs include: doors that need major servicing,
door size which is a lot larger than what you've told us,
no alternative access which requires external key release.
We will remind you with as much as we can and we appreciate
your help to avoid any unexpected additional costs.
Questions regarding Orders and Installation
long is ordering time for garage doors?
Ordering time for new garage doors is between 10-14
working days. Please note that it will be 10-14 business days
excluding weekends and public holidays. There is a very small
chance of manufacturing delays but most of the time your door
will be ready for installation within the 10-14 working days
timeframe. If you need it done quicker please advise us before
placing an order. We can mark your order as urgent but we
can not guarantee it will be ready by the time you required.
After your door is ready we will contact you to organise a
date for installation which is usually within the next couple
of days depending on our workload. We try to get it installed
for you ASAP.
I change my mind after placing an order?
If it has not been more than 24hrs since you've placed a deposit
for a garage door order please contact us immediately if you
change your mind regarding door colour and style. Unfortunately
once a deposit is placed, you can not completely cancel your
order. Deposit is none refundable.
long is your Warranty and what does it cover?
We offer up to 5 years warranty on some products.
Please read on our Warranty
should I prepare my garage for installation?
To help our installation easier and quicker please
make sure your garage is reasonably cleared, or as cleared
as possible. We advise that you remove large pieces of furniture
to the sides of your garage or out of your garage if possible.
Please do so a day before installation, our installers can
not help clearing up your garage for you. We appreciate your
long will installation take?
Installation of one single garage door with automation
is usually around 3-4 hours. Installation of one garage door
motor is usally around 1-2hrs. All of our installations will
be completed in one day.
Questions regarding Payment
I need to make a deposit?
Yes, with new garage door orders we will require
a deposit of 30%. No deposit is required for garage door automation.
and when should I pay the remaining balance?
You will need to pay the remaining balance once the job is
completed. We require complete payment on the day of installation.
If you can not pay on the day you will need to contact us
prior to installation to organise payment for a deferred payment.
are your payment options?
We accept cash, personal cheques, business cheques
and major credit cards (2.6% surcharge for credit cards payment).
We also accept EFT or Direct Bank Deposit for deposits.