Why buy from
We are not just another online store, CMC Automatic
Doors is an actual garage doors company with more
than 10 years experience in the industry. Our installers
and Sales Rep have extensive experience & knowledge
in all brands of motors, therefore we can offer you
our best recommendation and support. In fact, we only
sell products that we have used and trust.
CMC offers 3 months after sales online support (emails
and chat), we believe this is not offered anywhere
else. After you’ve bought a product from us,
if you need further help with installation, feel free
to contact us by emails or online chat and we will
be more than happy to assist.
We want you to be able to make your purchase with
confidence, here are the reasons why you should:
Buy from a well established, trusted garage
door company, not just another online store
Our staff have more than 10 years experience
in the industry and can offer advice before and
Fast, friendly and extremely helpful staff. See
Genuine Australian Brands
Genuine Manufacturer Supported Warranty
3 Months after sales online support from CMC
FREE Delivery Australia wide
Fast shipping – items dispatched within
24 hours from cleared payment
Returns & Refunds available (conditions
apply). Read More>>
Warranty replacement available if you find fault
in our supplied product
Competitive pricing – we compared our
prices to Bunnings, Masters, Ebay and other Online
shops. We are usually cheaper or can match the
Secure online payment through PayPal.
We also accept offline payment method such as
bank transfer or bank deposit
Full Tax Invoice and warranty paperwork will
Shipping & Delivery
We offer fast & reliable delivery. Depending
on your location, standard shipping usually takes
around 3-7 business days. If you need Express Shipping,
please email us for a quote prior to making a purchase.
We use Australia Post, Toll Ipec, TNT or Fastway
Couriers depending on your location.
We will dispatch your item within 24hrs of
funds being cleared
Pickups available from Bass Hill 2197 - 3 days
after purchase. An additional handling charge
of $15 applies.
FREE Delivery Australia Wide on all products.
Returns & Refunds Policy
In the unlikely event that a return is requested,
all returns must include all original items undamaged,
in re-saleable condition, including the invoice. Postage
and handling fees are not refundable. Buyer is responsible
for postage costs incurred in returning products unless
the wrong item has been posted. A return authorization
must be obtained before posting the item. We will
not refund items that are damaged because of improper
use or poor packaging by the buyer.
Item must be returned within 7 days after
the buyer receives it.
Read more about our Return / Refund procedure.
Conditions of Sale
While we take utmost care in listing and detailing
our products, any errors or omissions in the item
details is unintentional. Please inform us of any
If you are faced with any issues or concerns,
please do not hesitate to contact us by emails
and we will ensure that utmost care is taken to
resolve any issues where possible
For queries regarding any issues with item purchased
and received, please do not hesitate to contact
us by emails.
If you have chosen an offline payment method,
please do not forget to submit your payment within
5 business days of purchasing your items
Unless otherwise stated, all dimensions are
approximate and all images are for illustrative
purposes only. By placing an order on any of our
items, you show that you understand and accept
When buying online, many people are concerned
with warranty. What if the product is faulty? What
if it doesn’t work with my door? What if it
breaks down after 1 week? Will be too costly &
lengthy to send it back to us. We will try to address
some of these concerns below:
How long is warranty for all motors?
Warranty varies for each motor, all manufacture warranties
are per their installation manual. Please refer to
the ‘Warranty” section under each listing
for warranty period. Ranges from 1 year to 7 years,
warranty conditions must be met to ensure that the
motor is covered under warranty.
What's the warranty procedure and how long
will the process take?
Any motor that has been identified as a warranty
motor will need to be returned to base for assessment,
please follow the following steps.
Firstly, please contact us to let us know the
problem you are experiencing with your motor.
We will confirm a few details to make sure the
product qualifies for a warranty repair / exchange
and we will issue you with further information
for a return. We will also advise whether the
problem is not covered under warranty.
You can then organise for the motor to be returned
to us at YOUR expense and then we will organise
to forward onto the manufacture for warranty.
Once the motor has been returned to us from the
manufacture we can either send back to you at
Generally the warranty process can take between 2-3
weeks, however you would also need to take into account
the manufactures workload. In extreme circumstances
the waiting time on warranty can be delayed by 4 weeks,
but this does not happen very often. We can mark it
as urgent when we send them back, but ultimately it
is the manufactures decision to make.
If the motor is not covered under warranty the manufacture
will advise the additional expense to get functioning
again. Even if you decides to not go ahead with the
repair they would be liable for any freight charges
and/or service charges.
For example we sent a motor back to ATA and the technicians
discovered that the cord had been severed by the door
curtain and was going to cost $100 to repair, and
you do not want to go ahead with this and wanted the
unrepaired motor back. In this case because it was
not covered under warranty the portion of freight
which ATA would have covered was then charged to our
account, therefore we passed the expenses plus our
own onto you which was approximately $100 also.
Will buyer pay for return postage?
Yes, you will need to pay for return postage, even
if the problem is covered under warranty. We will
cover for postage sending the product back to you.
What's covered under warranty and what's
The warranty of each motor depends as per their installation
manual, generally is only manufacture fault.
Will warranty be available to all states
Yes warranty is covered all over Australia, the motor
will need to be returned to base for assessment, therefore
you would be without the motor for a period of time.
But we will try to send the repaired or replacement
product back to you as soon as possible.
Genuine Top Australian Brands
We guarantee to sell genuine brands. Based from
our extensive experience in the garage door industry,
we only recommend the most trusted brands in the market.
For some remote controls, we will state when they
are “compatiable remotes” and not original.
We accept online payment via PayPal, you can
pay by credit cards or a PayPal account. Some Customers
have expressed concerns about using their credit cards
online, we can definitely understand their concerns.
Too often we’ve heard about people buying online
and paying with a credit card directly through the
seller’s website, if there is a problem with
the sale, they are left unprotected and have no way
to recover their money.
Through our many years of doing online business,
we have found that PayPal is very safe & secure
and can protect you against online fraud. You can
pay with confidence knowing PayPal has a Buyer’s
Protection program. This means, if you are unhappy
with us (the seller) you can report or open a dispute
with PayPal and they can protect you for the full
purchase price plus shipping costs, up to $20,000
per item. Read
more about PayPal payment safety and security.
Of course, you will never need to go this far as
we will do our best to resolve the issue or issue
the refund ourselves.
Even with the above, we understand that some buyers
are still reluctant to pay online. Therefore we also
accept offline payment method such as Bank Transfer
or Direct Bank Deposit. We will email our bank details
to you after you’ve made the purchase, you can
then securely make a payment using your own banking
option. Simply remember to use the correct payment
reference and let us know once payment is made.
More Questions? Contact Us
If you have questions regarding our products,
please use the “Ask a question” link underneath
each listing. If you have further questions or need
instant answers please contact us by email, phone
or online chat,
- Call (02) 9723 0953
- Email firstname.lastname@example.org
We look forward to assisting you.