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Home>>Terms and Conditions


Terms and Conditions

 

Our goal is to provide our customer with fast, efficient services where our customers are fully aware of all Terms & Conditions before entering a contract. To help us achieving our goal please make sure you've read the following before using our website, purchasing our products or engage in our services.

 

The following Terms and Conditions are written for CMC Automatic Doors (ABN 79 529 606 730).
CMC Automatic Doors reserves the right to update our Terms & Conditions from time to time without notifying you.

 

In using this website and our service you confirm to have read and agree to the following terms and conditions.

 

1. PRODUCTS & SERVICES WARRANTY

(Unless specified differently on quotation. Warranty varies depending on door age and condition).
The following warranty applies to new doors and new automations.

1.1 Warranty Periods: Garage Doors (1yr) Roller Doors Motors (up to 7yrs) Sectional & Tilt Doors Motors (up to 7yrs)
Motor Electrical Parts (12 Months) Service & Maintenance on Motor (12 Months) Sliding/Swinging Gate Motors (2yrs). Installation Warranty (1yr) Garage Door Service (90 Days). Warranty Period for Supply Only Products: 12 months factory warranty only if the product completely stop working. Parts will be replaced if possible, service call out fee applies. Our warranty will NOT cover installation problems if you install the product by yourself. A service call out fee applies if you require a service call out to inspect any problems that occurred from a product you have installed by yourself. Installation Warranty is 1 year and does not cover the products themselves. Service existing doors or motors come with 90 days warranty (from servicing date and only applicable to specific parts that we have serviced). Our warranty is only valid if you follow instructions in the supplied "User Handbook" (if applicable) on how to maintain your garage door, motors and gates.

 

1.2 Our warranty only covers the specific parts or product that we have installed or serviced. A call out fee ($75 for first 1/2hr) will be charged if the defected parts or product was not installed or serviced by us.

 

1.3 When you experience problems with a product installed by us which is under Warranty we will do our best to resolve the problem as soon as possible. Most problems can be resolved over the phone with the support of our Technicians. We will first provide technical support over the phone and will ask for your cooperation to rectify the issue promptly. If the problem can not be resolved over the phone, our Service men will attend to the job within 1-5 working days.

 

2. DEPOSIT

A 30% deposit is required where applicable. Deposit is not refundable if product has already been ordered. Deposit is refundable if cancellation of orders happen within 24hrs. Cancellation fee applies. Please see section 4.2.

 

3. PAYMENT

Payment of Cash, Personal Cheques, Business Cheques, all major Credit Cards, Direct Bank Deposits are all accepted method of payments. A surcharge (2.6%) applies for Credit Cards payments. A 30% deposit is required where applicable. Balance is to be paid upon completion of work. Prices include GST. A late payment of 2% applies for all payments later than 3 business days from due date.

 

4. CANCELLATION FEE

4.1 Motors: A cancellation fee of $30 is applicable if installation has arrived to site on installation date. To avoid cancellation fee please cancel 12hrs prior to installation date.

 

4.2 Doors: A cancellation fee of $50 is applicable if installation has arrived to site on installation date. Deposit is not refundable if doors have been ordered. If doors have NOT been ordered, deposit can be refunded but a cancellation fee of $50 will be deducted from deposit amount.

 

5. LIMITATION OF LIABILITY

We will provide compensation if damage was caused directly by our installers onsite on installation date.
However CMC Automatic Doors is NOT liable for damages to vehicle, property or any other damages if they occur after installations. It is important that you follow instructions in the supplied "User Handbook" (if applicable) on how to maintain your garage door, motors and gates to avoid accidental damages.


6. WEBSITE DISCLAIMER
- Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuries or omissions in this website and/or the Company's literature; and

  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits, damaged caused to your computer, computer software, systems and programs and the date thereon or any other direct or indirect, consequential and incidental damages. (http://www.docstoc.com)

6. CONTACT US

If there are any questions regarding this Terms and Conditions statement you may contact us using the information below.


CMC Automatic Doors
PO Box 190 CABRAMATTA, NSW 2166
AUSTRALIA
Email: info@cmcautomatic.com

 

 
 
 
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